INTRODUCTION/BACKGROUND
Limlak Sacco is looking for a qualified and dynamic Digital Community Officer to manage and grow the Sacco’s online presence, engage members across digital platforms, and support the institution’s digital transformation initiatives.
KEY ACCOUNTABILITIES
- Manage and grow the Sacco’s presence across social media platforms (Facebook, Twitter/X, Instagram, LinkedIn, TikTok, etc.)
- Develop and implement a digital content calendar aligned with the Sacco’s communication and marketing strategy
- Create engaging content (posts, graphics, videos, and articles) to promote the Sacco’s products and services
- Monitor, respond to, and manage member queries, comments, and feedback across digital channels in a timely manner
- Track and report on social media and digital engagement metrics, providing insights for improvement
- Support the onboarding and education of members on digital banking channels (Mobile App, USSD, etc.)
- Collaborate with marketing, IT, and customer service teams to ensure a consistent brand voice across all digital touchpoints
- Identify and escalate digital risks, complaints, or reputational issues promptly
- Stay updated on digital trends and recommend innovative ways to enhance member engagement
- Support digital campaigns for member recruitment, product uptake, and financial literacy
QUALIFICATIONS AND EXPERIENCE
- Diploma/Degree in ICT, Digital Marketing, Communications, Marketing or a related field
- At least 2 years’ experience in social media/digital community management, preferably in a financial services or Sacco environment
- Strong understanding of social media platforms, analytics tools, and content creation
- Excellent written and verbal communication skills
- Creativity, initiative and strong customer-service skills.
- Basic graphic design/video editing skills is an added advantage
APPLICATION
Applications should be submitted not later than 27th August, 2026. Only shortlisted candidates shall be contacted to attend interviews at LIMLAK Sacco offices